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Privacy Policy

Here is the English translation of your comprehensive Privacy Policy for Double T Metal Co., Ltd. I have kept the professional and legal tone appropriate for a corporate privacy document:

Last updated: [10/09/2026]

This Privacy Policy describes how Double T Metal Company Limited (hereinafter referred to as “Double T”) collects, uses, stores, shares, and protects the personal data of customers, partners, candidates, website visitors, and parties who contact us through the website [official website address], phone, email, social media, consultation forms, or other transaction channels.

We are committed to respecting privacy, processing personal data transparently, for the right purposes, within the necessary scope, and applying appropriate security measures in accordance with the laws of Vietnam.

1. Data Controller Information

  • Website Operator: Double T Metal Company Limited

  • Website: https://2tsteel.com/

  • Head Office and Factory: Lot J9-10-17A-18, Road No. 6, Hai Son Industrial Cluster, Duc Hoa Commune, Tay Ninh Province, Vietnam

  • Head Office Phone: 0272.249.6667 – 0272.249.6668 – 0272.249.6669

  • Ho Chi Minh City Office: 221/6-8 Le Trong Tan, Son Ky Ward, Ho Chi Minh City

  • HCMC Office Phone: 028.3816.5435 – 028.3816.5436

  • Email: 2t@2tsteel.com

2. Scope of Application This policy applies to all personal data that Double T collects or processes when you:

  • Access, view content, or interact with the website;

  • Submit contact forms, request free consultations, or request quotes;

  • Place orders, sign sales or processing contracts, request delivery, returns/exchanges, or make complaints;

  • Contact us via phone, email, Facebook, or other online channels;

  • Apply for job vacancies posted on the website;

  • Subscribe to receive information, newsletters, or product/service introductory content [delete this line if the website does not have this feature];

  • Participate in surveys or customer care programs organized by Double T.

3. Principles of Personal Data Processing Double T processes personal data according to the following principles:

  • Transparency: Clearly notifying what data is collected, why it is collected, and how it is used;

  • Purpose limitation: Only using data for lawful, specific purposes that are appropriate for Double T’s production and business activities;

  • Data minimization: Only collecting data strictly necessary for each specific purpose;

  • Accuracy: Striving to ensure data is updated and accurate to a reasonable extent;

  • Storage limitation: Only retaining data for the time necessary or as required by law;

  • Security: Applying appropriate technical and organizational measures to protect data from unauthorized access, loss, misuse, or improper disclosure.

4. Types of Personal Data We May Collect Depending on the specific situation, Double T may collect one or more of the following types of information:

4.1. Identification and Contact Data

  • Full name;

  • Phone number;

  • Email address;

  • Delivery address or billing address;

  • Company name, job title, tax code, and business contact information.

4.2. Transaction Data

  • Types of steel, products, or processing services you are interested in or have ordered;

  • Specifications, quantity, weight, order value, quotation, and purchase history;

  • Technical requirements, drawings, or processing parameters provided by the customer;

  • Delivery information, order confirmation, returns, complaints, and service feedback.

4.3. Payment Data

  • Information related to payment methods such as bank transfers, payment confirmations, and invoices;

  • Double T does not intend to store full customer payment card information on the website, except when provided by legitimate payment partners equipped with appropriate security measures.

4.4. Technical and Website Usage Data

  • IP address;

  • Browser type, device, operating system;

  • Access time, pages viewed, traffic source, interactions on the website;

  • Cookie data, device identifiers, or similar technologies.

4.5. Content Data Voluntarily Provided by Customers

  • Content of messages, emails, contact forms;

  • Consultation requests, description of material and processing needs;

  • Images, documents, drawings, or technical files sent by customers for quotations or orders.

4.6. Candidate Data

  • Full name, contact information;

  • Application resume, educational background, work experience, and other information voluntarily provided by the candidate.

5. Sources of Data Collection We may collect personal data from the following sources:

  • Directly from customers, partners, or candidates when filling out forms, placing orders, contacting for consultation, applying for jobs, or conducting transactions with Double T;

  • Automatically when accessing the website via cookies, system logs, analytics tools, and similar technologies;

  • From partners supporting shipping, payment, marketing, hosting, technology, or customer service to the extent necessary;

  • From social media platforms, messaging applications, or advertising platforms when you actively interact with Double T.

6. Purposes of Personal Data Processing Double T may process personal data for one or more of the following purposes:

  • Receiving and responding to consultation, quotation, or order requests;

  • Confirming and processing orders, performing processing tasks, delivering goods, and completing transactions;

  • Executing technical requirements according to drawings and parameters provided by the customer;

  • Contacting for customer care, after-sales support, resolving returns, complaints, or disputes;

  • Sending information about products, services, promotional programs, or introductory content when the customer consents or as permitted by law;

  • Receiving, evaluating application resumes, and contacting candidates;

  • Administering the website, measuring content effectiveness, optimizing user experience, and ensuring system security;

  • Preventing fraud, abuse, unauthorized access, or illegal acts;

  • Fulfilling accounting, tax, record-keeping, and other legal obligations;

  • Complying with lawful requests from competent state authorities.

7. Basis for Data Processing Double T’s processing of personal data is carried out based on one or more of the following legal grounds:

  • Consent of the data subject;

  • Necessity to perform a contract or take steps at the customer’s request prior to entering into a contract;

  • Legal obligations that Double T must comply with;

  • Protection of the legitimate rights and interests of Double T, customers, or third parties in accordance with the law;

  • Other cases permitted by Vietnamese law.

8. Sharing Personal Data with Third Parties Double T does not sell or rent personal data. We may only share data in the following necessary cases:

  • Transportation and logistics units for goods delivery;

  • Banks, payment partners, or payment intermediaries to confirm and process transactions;

  • Service providers for website design, operation, hosting, email, security, data analytics, marketing, or customer care;

  • Processing, inspection, or technical service partners in the supply chain, if the order requires execution by a related party;

  • State agencies, procedural agencies, or competent authorities when legally required;

  • Transferees in the event of a merger, division, separation, restructuring, or transfer of business operations, provided that customer privacy is guaranteed.

When using data processors, Double T requires related parties to process data strictly according to lawful instructions, maintain confidentiality, and apply appropriate protective measures.

9. Cross-Border Data Transfer Some technology services utilized by Double T, such as cloud storage, enterprise email, analytics tools, or management platforms, may result in data being stored or processed on servers located outside the territory of Vietnam. In the event of transferring personal data outside of Vietnam, Double T will comply with current Vietnamese laws, apply necessary protective measures, and only transfer within the scope of serving the legitimate business purposes of our operations.

10. Cookies and Tracking Technologies The Double T website may use cookies and similar technologies to:

  • Remember user preferences;

  • Support website operation and improve performance;

  • Analyze access behavior and measure content effectiveness;

  • Support marketing and advertising activities [delete this line if you do not run ads].

You can adjust your browser settings to refuse or delete cookies. However, disabling cookies may affect certain website functionalities.

11. Embedded Content and Links to Third-Party Websites The Double T website may contain links or embedded content from third parties such as Facebook, Instagram, X, YouTube, Google Maps, or payment gateways. These websites and services have their own privacy policies, and Double T does not directly control how they process personal data. We recommend that you carefully read the privacy policies of third parties before providing your personal data.

12. Data Retention Period Double T only retains personal data for the time necessary to serve the stated purposes, or longer if required by law. The retention period depends on the specific data category and purpose of use, for example:

  • Consultation and quotation information: retained for a reasonable period for customer care and request tracking;

  • Order, contract, and invoice information: retained for the necessary period for contract execution, accounting, tax, and dispute resolution;

  • Candidate resumes: retained during the recruitment period and a reasonable time thereafter to contact for suitable positions, or until the candidate requests deletion;

  • Marketing data: retained until the customer withdraws consent or requests to stop receiving information;

  • Technical logs and system data: retained according to the system operation, security, and administration cycles.

When no longer necessary, data will be deleted, destroyed, anonymized, or ceased from use in accordance with applicable regulations.

13. Security Measures Double T applies appropriate technical and organizational measures to protect personal data, including but not limited to:

  • Controlling access rights to data;

  • Internal authorization based on job requirements;

  • Using infrastructure, servers, emails, and management tools with appropriate security measures;

  • Monitoring, backing up, and protecting the system against the risks of unauthorized access, data loss, or malware;

  • Requiring relevant personnel and partners to maintain information confidentiality.

However, no system is absolutely secure. Double T cannot guarantee the complete exclusion of all risks, but will make reasonable efforts to prevent, detect, and handle security incidents.

14. Rights of the Data Subject According to applicable law, you may have one or more of the following rights regarding your personal data:

  • Right to be informed about personal data processing activities;

  • Right to consent or refuse consent to data processing in cases requiring consent;

  • Right to access and view your own personal data;

  • Right to request correction or updating of inaccurate data;

  • Right to request deletion or restriction of processing in certain legally specified cases;

  • Right to withdraw consent;

  • Right to object or request to stop using data for direct marketing purposes;

  • Right to complain, denounce, initiate lawsuits, or claim compensation in accordance with the law if your rights are violated.

To exercise these rights, please contact Double T using the information in Section 17. We may require identity verification before processing the request to protect personal data security.

15. Marketing Information and Right to Opt-Out If you consent to receive information, Double T may send emails, messages, or contact you to introduce products, services, promotional programs, or useful content related to the steel and metal processing industry. You have the right to opt-out of receiving marketing information at any time by:

  • Clicking “unsubscribe” in emails (if any);

  • Replying with a request to stop receiving messages;

  • Contacting Double T directly via phone or email.

16. Changes to the Privacy Policy Double T may update this Privacy Policy from time to time to reflect changes in laws, technology, operating models, or service scopes. The updated version will be posted on the website on the new effective date. In the event of significant changes that materially affect your rights and interests, we will notify you appropriately on the website or through provided contact channels.

17. Contact Information Regarding Personal Data Protection If you have any questions, requests, or complaints regarding this Privacy Policy or Double T’s personal data processing, please contact: Double T Metal Company Limited

  • Email: 2t@2tsteel.com

  • Phone: 0272.249.6667 (Head Office) or 028.3816.5435 (HCMC Office)

  • Address: Lot J9-10-17A-18, Road No. 6, Hai Son Industrial Cluster, Duc Hoa Commune, Tay Ninh Province, Vietnam

Double T will receive and process requests within an appropriate timeframe according to legal regulations and the nature of each case.